Grades

What each RatedBy grade means.

Grades summarise the seller record. They help buyers make decisions based on the evidence RatedBy can verify.

A*90–100

@verified_seller_pro|Trust Index 94

Exceptional record

Sustained delivery evidence across 12+ months.

Identity verified across two or more platforms.

Zero unresolved complaints.

Buyer guidance

Strong signals. Most buyers proceed. Still confirm payment details before sending money.

A80–89

@adunola_fabrics|Trust Index 87

Strong track record

Identity matches across the active record.

Recent buyers confirm delivery.

No unresolved complaint pattern.

Buyer guidance

Most buyers proceed. Confirm payment details before sending money.

B70–79

@kelechi_gadgets|Trust Index 74

Mostly reliable

Good record overall with consistent activity.

One resolved complaint or developing identity signals.

Recent delivery evidence is present.

Buyer guidance

Reasonable to proceed. Read the record. Start with smaller orders if unsure.

C55–69

@fashion_by_funmi|Trust Index 62

Mixed signals

Some delivery evidence alongside open complaints.

Identity claims not fully verified.

Recent activity is uneven.

Buyer guidance

Read the record carefully. Ask for proof. Use a payment method you can dispute.

D40–54

@discount_dreams_ng|Trust Index 47

Concerning signals

Several complaints remain unresolved.

Activity patterns are inconsistent.

Identity match is weak.

Buyer guidance

Safer not to proceed unless you can verify the seller personally.

E25–39

@fastbuy_deals|Trust Index 32

High risk

Seven failed-transaction reports are visible.

Little evidence of completed delivery.

Recent complaints remain unresolved.

Buyer guidance

Avoid sending money. Buyers reported NGN 189,000 in losses.

F0–24

@quickbuy_deals|Trust Index 18

Very high risk

Repeated payment-without-delivery reports.

Payment account mismatch is visible.

Pattern resembles confirmed fraud cases.

Buyer guidance

Do not proceed. Buyers reported NGN 412,000 in losses.

UUnrated

@new_vendor_handle|Trust Index —

Not enough information

Not enough trusted signals exist yet.

No meaningful complaint or delivery pattern is established.

The record may improve as buyers submit evidence.

Buyer guidance

Use caution. Ask for proof, start small, or wait for more evidence.

A* · Exceptional record

What it takes to earn an A*.

A* is reserved for sellers with sustained, multi-platform verification and zero unresolved complaints. It cannot be bought, claimed, or boosted. It accrues over time.

@verified_seller_pro

Instagram · Fashion · Lagos
A*
94
History
14+ months
Confirmed deliveries
Sustained
Identity signals
Multi-platform
Open complaints
Zero

Criteria — all required

01

Sustained history

Verifiable activity tied to the same identity record over an extended period.

Long-running record
02

Sustained delivery evidence

Buyer-confirmed deliveries across a meaningful volume of recent activity.

High volume
03

Identity across platforms

Verifiable presence on two or more platforms, all reconciled to the same record.

2+ platforms
04

Zero unresolved complaints

No open complaint signals against the seller at the time of grading.

Clean record
05

Active responsiveness

The seller actively responds to and resolves any complaints that have surfaced.

Responsive
06

Stable trajectory

The Trust Index has held in the A* range for a sustained period. A* doesn't flicker.

Stable record

Questions about grades

How often does a grade update?
Grades re-compute as new signals arrive. A buyer-confirmed delivery, a resolved complaint, or a fresh verification can shift the Trust Index. Result cards display the last-updated timestamp.
Can a seller appeal a grade?
A claimed vendor profile can respond to specific complaints. Resolving a complaint updates the record. Sellers cannot edit their own Trust Index — the record reflects evidence we can verify, not requests.
What's the difference between a U grade and a low grade?
A low grade (D, E, F) means we have evidence and the evidence is concerning. A U grade means we don't have enough evidence to say anything. Your daily check stays included in that case.
Are grades the same on web, app, and WhatsApp?
Yes. The Trust Index resolves to one record per seller across every surface. A check on WhatsApp returns the same grade as a check on the web at the same moment in time.
Do you share complaint details publicly?
No. Public fields only — we show patterns, not personal details. Private evidence stays private. The record indicates that complaints exist and whether they have been resolved.

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